SUBRAMANIAN
SUBRAMANIAN Dilip
PhD, Social and Historical Anthropology
Dilip SUBRAMANIAN is Full Professor in the People & Organisation Department at NEOMA Business School. He teaches Organisational Theory and Human Resource Management, Leadership, the Sharing Economy, and Luxury Management in graduate level and MBA programmes. He is also the director of the MSc International Luxury Management (IMLux) programme which Neoma runs jointly with MIP Politecnico di Milano and offers students a double degree. Dilip’s research interests lie mainly in the area of Sociology of Work in both the manufacturing and service Sector. He is currently investigating the impact of the introduction of digital technology on the organization of work in public sector utilities and the catering industry. He has published in several international peer-reviewed publications such as Work and Occupations, Economic and Industrial Democracy, and Modern Asian Studies.
SUBRAMANIAN, D., "From Monopoly power to deregulated markets: The travails of a state-owned firm (ITI Ltd)", Contributions to Indian Sociology, February 2014, vol. 48, no. 1, pp. 73-102
10.1177/0069966713502422
SUBRAMANIAN, D., "Review essay: Indian labour. The benefits of plurality", Contributions to Indian Sociology, January 2005, vol. 39, no. 1, pp. 143-149
SUBRAMANIAN, D., "Occupational Mobility and Internal Labour Markets: public Sector Workers' Struggles in Bangalore", International Review of Social History, December 2008, no. 53, pp. 425-457
SUBRAMANIAN, D., J.SUQUET, "Unfolding the service triangle: resolving tensions through cooperation among frontline workers" in WES conference, 2016, Leeds, United Kingdom
SUQUET, J.-B., D.SUBRAMANIAN, "Unpacking the service triangle: An occupational reading of front office complaint handling work" in EGOS, 2015, Athens, Greece
SUBRAMANIAN, D., "Understanding how companies organize service recovery: the role of the front office" in AMA SERVSIG Conference, 2014, Greece
SUBRAMANIAN, D., B.ZIMMERMANN, "Learning at the workplace: A capability-based perspective" in Management Learning: Learning to Publish, Publishing to Learn, 2013, United Kingdom
SUBRAMANIAN, D., "Occupational Mobility and Internal Labour Markets: Public Sector Workers' Struggles in Bangalore (circa 1960-1980)" in (De)Standardisation of Work Biographies in the 20th century: Historical and Sociological Perspectives on Regulatory Norms and Social Practices, 2012, Germany
SUBRAMANIAN, D., "Travailler dans l'industrie pharmaceutique : incertitudes et urgences" in 4e Congrès International de la Chaine des Médicaments, 2011, France
SUBRAMANIAN, D., "The emergence and decline of bureaucratic paternalism: Managerial policies in an Indian public sector firm" in International workshop Space, Capital and Social History in South Asia, 2010, Germany
SUBRAMANIAN, D., M.LAMBERT, J.VERO, B.ZIMMERMANN, "Formation et développement professionnel : la responsabilité des entreprises en question" in Capright Final Conference, 2010, France
SUBRAMANIAN, D., "Les transformations des politiques salariales en Inde : de la parité des revenus aux accords individualisés" in 3ème congrès de l'Association Française de Sociologie, 2009, France
SUBRAMANIAN, D., "Travail et autonomie dans un atelier d'assemblage de circuits imprimés : le cas d'une entreprise publique indienne" in 12e édition des Journées Internationales de Sociologie du Travail, 2009, France
SUBRAMANIAN, D., "Workers' response to deregulation in an Indian public sector company" in International colloquium Neoliberal Crises in Post-Reform India. Ethnographic Perspectives on Agrarian and Industrial Distress, 2009, Germany
SUBRAMANIAN, D., "Differences and convergences in vocational training programs at a service and manufacturing firm: Some findings from France" in 6e séminaire CAPRIGHT Labour Markets and the Financial Crisis: Exploring the Capability Approach, 2009, United Kingdom
SUBRAMANIAN, D., "An Ethnography of Printed Circuit Board Assembly Work" in 7th International Conference on Labour history, 2008, India
SUBRAMANIAN, D., "Construction et démantèlement d'un programme d'aide sociale au sein d'une entreprise publique indienne de télécommunications" in Colloque Ouvriers et employés à statut d'hier à aujourd'hui, 2008, France
SUBRAMANIAN, D., "Contesting union and management authority in an Indian public sector company" in International colloquium Labour Crossings: World, Work And History, 2008, South Africa
SUBRAMANIAN, D., "Labour Relations in Public Sector Companies during The Long 1950s. The Case of ITI" in International conference The Long 1950s, 2008, India
SUBRAMANIAN, D., "The Impact of Deregulation on a State-Owned Enterprise: A Case Study of Indian Telephone Industries" in International colloquium Networks, Business History conference, 2004, France
SUBRAMANIAN, D., "Sociabilités dans le cadre d'une cité ouvrière à Bangalore : Dooravani Nagar (Indian Telephone Industries)" in Journée séminaire Les dimensions économiques de la ville, 2000, France
SUBRAMANIAN, D., Telecommunications industry in India: State, Business and Labour in a Global Economy, Social Science Press, 2010
SUBRAMANIAN, D., R. BEAUJOLIN, C. WORLEY, "Work Identity and Digitization: A Situated Perspective" in EGOS Colloquium, 2020, Online/ Hamburg, Germany
SUBRAMANIAN, D., "Understanding the roles of the different categories of front office staff in complaints management: a role theory perspective" in Frontiers in Service 2019, 2019, Singapore, Singapore
SUBRAMANIAN, D., J.-B. SUQUET, "Unpacking the service triangle: An occupational reading of front office complaint handling work" in EGOS Colloquium, 2015, Athens, Greece
SUBRAMANIAN, D., A.ROUQUET, C.VAN DER VEKEN, F.RENIOU, "When frontline employees complain about customers: the labeling of deviant customer complaining" in 13th International Research Conference in Service Management, 2014, France
ROUQUET, A., D.SUBRAMANIAN, C.VAN DER VEKEN, F.RENIOU, "Quand l’organisation se plaint de ses clients réclamants : une conceptualisation des réclamations déviantes" in 2e Journées D’études internationales sur la gestion des clients, NEOMA Business School, 2013, France
SUBRAMANIAN, D., F.RENIOU, "Pour une meilleure compréhension de l’articulation des rôles du front et du back office dans la gestion des réclamations" in 2e Journée d’Etude Internationale sur la Gestion des Clients, NEOMA Business School, 2013, France
SUBRAMANIAN, D., "ITI (Inde) face à la dérégulation" in Entreprises et crises économiques au XXème siècle, Université de Metz, 2005, France
SUBRAMANIAN, D., "Incertitude et urgence : le quotidien des travailleurs d’un site de fabrication" in Les travailleurs du médicament., P. FOURNIER, C. LOMBA , S. MULLER Eds, Collection Clinique du travail, pp. 177-198, 2014
SUBRAMANIAN, D., "La pérennité d'une politique sociale bureaucratique. Le cas d'une entreprise publique indienne de télécommunications" in Le salariat à statut - Genèses et cultures., CARTIER Marie, RETIERE Jean-Noël, SIBLOT Yasmine Eds, Presses Universitaires - Pour une histoire du travail, pp. 143-157, 2010
SUBRAMANIAN, D., "ITI (Inde) face à la dérégulation" in Entreprises et crises économiques au XXème siècle, Actes du colloque de Metz., COMMAILLE Laurent Ed., Centre régional Universitaire Lorrain d'histoire, pp. 109-117, 2009
SUBRAMANIAN, D., "Voluntary Retirement Schemes" in Oxford Companion to economics in India., BASU Kaushik Ed., Oxford University Press, pp. 753-755, 2007
SUBRAMANIAN, D. - "Management du luxe: découvrez notre sélection de mastères spécialisés - citation -Le Figaro étudiant" - 2023
SUBRAMANIAN, D., F. RENIOU, "Quand le personnel de vente en front-office perturbe le traitement des réclamations", Revue Française de Gestion, September 2023, vol. 4, no. 311, pp. 31-52
DOI : 10.3166/rfg.311.31-52
SCHNEIDER, A., D. SUBRAMANIAN, J.-B. SUQUET, P. UGHETTO, "Situating service work in action: A review and a pragmatist agenda for analysing interactive service work", International Journal of Management Reviews, January 2022, vol. 24, no. 1, pp. 25-50
DOI : 10.1111/ijmr.12259
ERNST, B. A., G. C. BANKS, A. LOIGNON, K. A. FREAR, C. E. WILLIAMS, L. M. ARCINIEGA, R. K. GUPTA, G. KODYDEK, D. SUBRAMANIAN, "Virtual charismatic leadership and signaling theory: A prospective meta-analysis in five countries", Leadership Quarterly, October 2022, vol. 33, no. 5, pp. 101541
DOI : 10.1016/j.leaqua.2021.101541
SUBRAMANIAN, D., B.ZIMMERMANN, "Voice in French corporate training: A critical issue in developing employee capability", Economic and Industrial Democracy, May 2020, vol. 41, no. 2, pp. 296– 322
DOI : 10.1177/0143831X17704311
SUQUET, J.-B., D.SUBRAMANIAN, "Unpacking the service triangle: arranging power relations between front-line occupations", Work and Occupations, March 2018, vol. 45, no. 1, pp. 38-81
DOI : 10.1177/0730888417736095
RENIOU, F., A.ROUQUET, D.SUBRAMANIAN, "Comment un client est-il qualifié de « déviant » par un employé au contact ? L’apport de la théorie de l’étiquetage", Management & Avenir, September 2018, vol. 103, no. 5, pp. 43-66
DOI : 10.3917/mav.103.0043
ROUQUET, A., J.-B.SUQUET, D.SUBRAMANIAN, F.TETTEREL-RENIOU, "« I want my fucking nuggets ! » : l’entreprise à l’épreuve des clients ingérables", The Conversation, October 2018
RENIOU, F., A.ROUQUET, J.-B.SUQUET, D.SUBRAMANIAN, "Réclamations « déviantes » des clients : Quelles réponses pour les organisations ?", Finance Contrôle Stratégie, November 2017, vol. 20, no. 3, pp. 1-24
SUQUET, J.-B., D.SUBRAMANIAN, "Esprit de corps et jeux de distinction étudiants : deux faces d'un week-end d'intégration dans une école de commerce", Sociologie, January 2016, vol. 7, no. 1, pp. 5-22
SUBRAMANIAN, D., "‘No room for class struggle in these national undertakings’: Providing social welfare for Indian state sector industrial workers (circa 1950-2000)", Modern Asian Studies, September 2015, vol. 49, no. 5, pp. 1526-1579
DOI : 10.1017/S0026749X1400050X
SUBRAMANIAN, D., "From Monopoly power to deregulated markets: The travails of a state-owned firm (ITI Ltd)", Contributions to Indian Sociology, February 2014, vol. 48, no. 1, pp. 73-102
DOI : 10.1177/0069966713502422
SUBRAMANIAN, D., B.ZIMMERMANN, "Training and Capabilities in French Firms: How Work and Organisational Governance Matter", International Journal of Manpower, April 2013, vol. 34, no. 4, pp. 326-344
SUBRAMANIAN, D., J.VERD, J.VERO, ZIMMERMANN, "Bringing Sen's Capability Approach to work and human resource practices", International Journal of Manpower, April 2013, vol. 34, no. 4, pp. 292-304
SUBRAMANIAN, D., "The politics of Technology and Site Location: impact of state Interventionism on an Indian Public Sector Firm", NETCOM, March 2009, vol. 23, no. 3-4, pp. 201-220
SUBRAMANIAN, D., "Work and autonomy in the assembly of printed circuit boards: An ethnographic account", Contributions to Indian Sociology, June 2009, vol. 43, no. 2, pp. 183-216
SUBRAMANIAN, D., "Occupational Mobility and Internal Labour Markets: public Sector Workers' Struggles in Bangalore", International Review of Social History, December 2008, no. 53, pp. 425-457
SUBRAMANIAN, D., "Review essay: Indian labour. The benefits of plurality", Contributions to Indian Sociology, January 2005, vol. 39, no. 1, pp. 143-149
SUBRAMANIAN, D. - "Management du luxe: découvrez notre sélection de mastères spécialisés - citation -Le Figaro étudiant" - 2023