How does NEOMA improve the day-to-day lives of its students?

NEOMA’s teams continue to roll out the student‑centric approach on a daily basis, service by service. Here are five initiatives that all illustrate the same goal: to make the student experience smoother, simpler and more reassuring.

The HUB: tools for better student guidance 

How can students easily find the right information or the right person depending on their situation? As part of the Student Affairs Department, the HUBs on our Paris, Reims and Rouen campuses have created a series of educational videos covering their role, administrative registration, QR-code attendance and other procedures. The HUBs also have campus maps available for students. 

“These different initiatives all serve the same goal: to make the student experience smoother, simpler and more reassuring”, explains Hugo Wasik, Head of the Reims HUB.

The Wellness Centre: making everyday life easier for students

Who does what, and where can students find the right services? The Wellness Centre has revamped campus signage to help students find their way around more easily. The team has also introduced individual appointments throughout the year with the aim of replying to students' emails as promptly as possible.

“The most important thing for us at the Wellness team is that we’ve helped create a more human, seamless and accessible relationship with our students,” says Christine Cazor, Head of the Wellness Centre.

The timeline: a key reference point for students

There may be a gap of several weeks, or even months, between selecting a programme and receiving final confirmation. Sometimes, students can no longer remember exactly what they chose. To avoid any confusion, the Academic Planning Department now automatically sends each student a personalised summary of their choices, which they can keep for future reference. Since 2026, this document has also specified when students will receive a decision on selective programmes so they know when they can expect to have a final answer.

“This initiative reflects our commitment to communicating important information to students more consistently, coherently and efficiently,” explains Marie Didiot, Director of Academic Planning.

The Exams and Assessment team is developing innovative ways to make exams more inclusive

TestWe is the platform we use to run our exams. One of our students recently needed special software (Antidote, a spellchecker) to sit their exams. There was only one problem: the software was not available on TestWe. But the Exams and Assessment Team quickly found a solution: they lent the student a computer equipped with Antidote but without an internet connection, thereby ensuring that the exam remained fair for everyone. At the same time, they also integrated the software into the platform on a permanent basis. 

“I’m particularly proud not only of how quickly our team responded to the request, but also of our commitment to striking the right balance between listening to students, ensuring fairness and upholding examination requirements,” says Amandine Petitjean, Exams and Assessment Assistant.

Helping international students connect

The Confucius Institute has relaunched its Buddy Program on all three campuses at the start of each academic year to tackle isolation among some newly arrived Chinese students. It also gives French students learning Chinese more opportunities to practise speaking. To do this, it pairs students based on their shared interests. Several times every semester, these “buddies” are invited to “Chinese Corners”, informal, themed meet‑ups with snacks that also include cultural workshops such as DIY, mahjong and XXL LEGO.

“We’re happy to contribute, in our own way, to the cultural openness and personal development of our students,” says the team at the Confucius Institute, which hopes over time to become “a dedicated space where the most isolated Chinese students can feel heard and supported”.